Description du poste

Contract information

• Position: IT Operations Officer
• Contract type: Consultant, Level II
• Division: Information Technology
• Duty station: Adré, Chad
• Duration: 11 months
• Application deadline: 14 November 2026, 23:59 (GMT+1, N’Djamena)

Background and purpose of the assignment

The role is responsible for delivering efficient and effective IT systems and platforms that support WFP’s strategy in the Sudan Country Office, including management of networking infrastructure and connectivity (VSAT, mobile and terrestrial), the Area Office telecommunications system (HF/VHF radio network), cyber-security, user support, asset management and inter-agency collaboration.

The incumbent reports directly to the Head of Darfur Area Office, with a functional reporting line to the Foundational Team Lead of the TEC Sudan Unit for all technology-related aspects.

Responsibilities

• Manage the operation and maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems.
• Contribute to plans and budgets and manage the deployment of IT and Telecom systems and platforms aligned with business needs and WFP corporate standards.
• Monitor and maintain IT and Telecom systems and networks, ensuring appropriate data security and access controls, and support users.
• Contribute to technical specifications and tender documents for the procurement of IT equipment and services, in line with WFP rules.
• Collect and analyze data to prepare accurate reports on IT and Telecom activities, investments and costs, and identify cost-efficiencies.
• Maintain and develop technical expertise and knowledge of industry developments.
• Advise managers and users, resolve issues, and ensure IT policies, procedures, systems and tools are correctly applied.
• Guide and supervise more junior staff, and contribute to capability building through the review or design of training programmes.
• Serve as Emergency Telecommunications Cluster (ETC) Coordinator for the Area Office, with functional reporting to the ETC Coordinator in the Country Office.
• Coordinate with other UN agencies to align activities and maximise inter-agency collaboration in IT and Telecoms.
• Follow emergency preparedness and contingency planning practices to maintain basic IT services and deploy resources quickly at the onset of a crisis; contribute to operational plans and resource requirements.
• Ensure IT asset management processes and procedures are in place and followed.
• Perform any other related duties as required.

Qualifications and experience

• Education: Advanced university degree in Computer Science or another relevant field, or a first university degree with additional years of related work experience or training/courses.
• Experience: At least 5 years of progressively responsible professional experience in planning, design, development, implementation and maintenance of IT systems; hands-on field experience implementing IT and telecoms systems in emergencies.
• Proven hands-on project management experience.
• CCNA or higher certification and Microsoft certification desirable.
• Deep understanding of networking protocols (e.g. IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
• Solid understanding of cyber-security protocols, solutions and threats.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Languages: Fluency in English. Knowledge of another UN official language is an advantage.

How to apply

Apply online through the WFP careers portal before 14 November 2026. WFP embraces diversity and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, gender, sexual orientation, religion, HIV status or disability. WFP does not charge any fee at any stage of the recruitment process.