{"id":15425,"date":"2026-09-07T08:42:40","date_gmt":"2026-09-07T08:42:40","guid":{"rendered":"https:\/\/humanitairehub.com\/?post_type=hh_job&p=15425"},"modified":"2026-09-07T08:42:40","modified_gmt":"2026-09-07T08:42:40","slug":"assistant-accountability-and-effectiveness","status":"publish","type":"hh_job","link":"https:\/\/humanitairehub.com\/en\/emploi\/assistant-accountability-and-effectiveness\/","title":{"rendered":"Assistant, Accountability and Effectiveness"},"content":{"rendered":"

Assistant, Accountability and Effectiveness – (5513)<\/h2>\n
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Job Title : Assistant, Accountability and Effectiveness<\/div>\n<\/div>\n
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Location\u00a0Nigeria – Katsina – Katsina, KT NG
\nNigeria – NG (Primary)<\/span><\/div>\n<\/div>\n
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Office Maiduguri<\/div>\n<\/div>\n
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Category Safe and Accountable Programming (SAP)<\/div>\n<\/div>\n
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Date Needed By : 9\/1\/2026<\/div>\n<\/div>\n
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Program Description (Background)<\/div>\n
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Job Description<\/div>\n
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JOB SUMMARY:\u00a0<\/strong>The Accountability and Effectiveness (A\/E) Assistant supports the A\/E team to ensure accountability mechanisms are in place at the country level, and that they are being implemented across all programs to fulfill IMC\u2019s minimum accountability standards, especially regarding community engagement (including information sharing, beneficiaries\u2019 meaningful participation, and feedback and complaints handling). This position also supports the A\/E team to ensure protection mainstreaming mechanisms are implemented across all programs, ensuring that IMC programs are safe, effective, and accountable, and that these programs adhere to the four main principles of Protection Mainstreaming in all programs.<\/p>\n

With the support of the A\/E Officer, the Assistant will be the primary person responsible for collecting and documenting feedback and complaints received through the country Community Based Feedback and Response Mechanisms (CBFRM). Additionally, this position will provide daily\/weekly\/monthly reporting on feedback and complaints and analysis on the utilization of various channels to their supervisor.<\/p>\n

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.<\/p>\n

MAIN TASKS AND RESPONSIBILITIES<\/strong><\/p>\n

Policies, Guidance, and Procedures<\/strong><\/p>\n

\u2022 Support the A\/E Manager and A\/E Officer for reporting on AAP and CHS commitments.<\/p>\n

\u2022 Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, humanitarian principles, and the 9 Core Humanitarian Standard (CHS) commitments.<\/p>\n

Safe and Accountable Programming Initiatives<\/strong><\/p>\n

\u2022 Support A\/E Manager and A\/E Officer in the development of guidance to support country teams to establish\/improve community-based communication plans to ensure systematic information sharing\/communication with affected communities throughout the programming cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be able to hold humanitarian actors to account from programmatic commitments, the expected behavior of humanitarian actors, and rights and entitlements inherent in humanitarian action.<\/p>\n

\u2022 Support A\/E Manager and A\/E Officer in the development of information sharing\/communications plans and tools for disseminating messages to crisis-affected communities in simple, easily understood terms, and accessible and preferred languages and formats.<\/p>\n

\u2022 Participate in routine solicitation and collection of beneficiary feedback regarding IMC\u2019s activities and stated commitments.<\/p>\n

\u2022 Support programs and operations to adopt approaches to ensure protection mainstreaming.<\/p>\n

Project Design and Planning<\/strong><\/p>\n

\u2022 Support country offices to conduct protection risk assessments for affected populations, ensuring that program teams properly identify risks and generate mitigating measures, and to maintain an updated Protection Mainstreaming Action Plan.<\/p>\n

\u2022 Support the completion of complementary AAP analysis\/assessments, including, but not limited to stakeholder analysis, communication needs assessment, and community consultations.<\/p>\n

Project Implementation<\/strong><\/p>\n

\u2022 Support A\/E Manager and A\/E Officer in ensuring that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).<\/p>\n

\u2022 Support A\/E Manager and A\/E Officer in ensuring tools and systems are in place for learning and decision making on the needs of crisis-affected groups, including disaggregation of all data, development of mainstream and specific indicators, specific research questions, and targeted recommendations in reports.<\/p>\n

Community Based Feedback and Response Mechanism<\/strong><\/p>\n

\u2022 Support A\/E Manager and A\/E Officer in maintaining local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback and complaints from crisis-affected communities.<\/p>\n

\u2022 Support the A\/E Manager and A\/E Officer with the implementation of methodologies to consult communities on their preferences based on the operational context.<\/p>\n

\u2022 Facilitate the solicitation and receipt of beneficiary feedback on the quality of IMC programs through dedicated channels and raise awareness of the channels among fellow staff and within the communities with which IMC works.<\/p>\n

\u2022 Receive feedback regularly from field offices through various channels (feedback boxes, WhatsApp, email\/phone hotline, help desks, etc.) and enter data promptly into the central CBFRM database.<\/p>\n

\u2022 Assist in conducting field visits as necessary to monitor data collection and ensure proper placement of suggestion boxes and signage in supported facilities.<\/p>\n

\u2022 Support A\/E Officer in maintaining and updating the CBFRM database, tracking all feedback and complaints from point of receipt through closure.<\/p>\n

\u2022 Support A\/E Officer in reviewing, categorizing, and referring feedback to relevant internal departments and external service providers.<\/p>\n

\u2022 Support A\/E Officer in processing all feedback\/complaints and following up with relevant departmental focal persons to ensure that beneficiary complaints and feedback are properly addressed.<\/p>\n

\u2022 Support A\/E Officer to ensure that complaints are systematically responded to, explaining IMC actions\/decisions to resolve issues are communicated back to the individual\/community who raised them.<\/p>\n

\u2022 Provide A\/E Officer with reports on the status of the feedback system, caseload, and recommendations.<\/p>\n

Data management systems<\/strong><\/p>\n

\u2022 Enter data promptly and accurately into the CBFRM central database.<\/p>\n

\u2022 Ensure central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.<\/p>\n

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily comprehensive.<\/p>\n<\/div>\n<\/div>\n

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Job Requirements<\/div>\n
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MINIMUM QUALIFICATIONS<\/strong><\/p>\n

\u2022 Typically, a diploma in social sciences, public health, statistics, or international development, with experience or background in accountability to affected population, protection mainstreaming, and\/or safeguarding. An equivalent combination of relevant education and experience may be substituted as appropriate.<\/p>\n

\u2022 Typically, a minimum of 2+ years of applied experience with a humanitarian organization and working with refugees\/IDPs in humanitarian settings.<\/p>\n

\u2022 Demonstrated basic knowledge of accountability mechanisms.<\/p>\n

\u2022 Demonstrated strong experience with database entry and management.<\/p>\n

\u2022 Excellent understanding of the local context.<\/p>\n

\u2022 Personal and organizational skills, including time management and the ability to meet deadlines.<\/p>\n

\u2022 Ability to follow up with different departments.<\/p>\n

\u2022 Should be highly computer literate, with a good level of proficiency in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.<\/p>\n

\u2022 Effective communicator, active learner, team player, and able to work effectively with people from various groups and backgrounds.<\/p>\n

\u2022 Demonstrated understanding of data collection methods.<\/p>\n

\u2022 Medium-level English proficiency (Speaking \u2013 Reading \u2013 Writing)<\/p>\n

\u2022 High-level COUNTRY-SPECIFIC LANGUAGE proficiency (Speaking \u2013 Reading \u2013 Writing).<\/p>\n<\/div>\n<\/div>\n

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Additional Technical or Language Requirements<\/div>\n
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Ethical Conduct at International Medical Corps<\/h3>\n
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As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.<\/div>\n
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International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and\/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps\u2019 culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.<\/div>\n
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As part of International Medical Corps\u2019 commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.<\/div>\n
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Equal Opportunities<\/h3>\n
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International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.<\/div>\n<\/div>\n<\/fieldset>\n<\/form>\n<\/div>","protected":false},"excerpt":{"rendered":"

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